Service Providers
EU Digital Identity Wallets for service providers
EU Digital Identity Wallets will transform how you verify your users, making verification fast, secure and pain-free. Find out how your public or private sector organisation can benefit from secure and seamless authentication.
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Are you a service provider who can benefit?
Service providers are public or private sector organisations that request data from an EU Digital Identity Wallet before granting access to a service.
Here are a few examples, among many other use cases and sectors:
Public administration
A local authority verifying the address and identity of a new resident.
Banking
A bank requesting Person Identification Data (PID) information before opening a new customer's bank account.
Education
A university requesting an education certification before enrolling a student into a post-grad program.
Healthcare
A hospital requesting a foreign patient's European Health Insurance card.
Know your customer (KYC)
A company checking that its suppliers' representatives are mandated and legitimate.
Travel
A hotel requesting PID data from a guest.
Telecommunications
An electronics store using PID data to register customer SIM numbers.
Public administrationBankingEducationHealthcareKnow your customer (KYC)TravelTelecommunications
Seamless customer authentication and verification
EU Digital Identity Wallets offer a robust set of features enabling your organisation to:
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Authenticate
Authenticate the identity of users.
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Share data
Request specific data from your users.
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Create Qualified Electronic Signatures and Seals
Users can sign or seal documents with legal recognition with their wallets.
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Check the authenticity of a wallet
Service providers can verify the authenticity of any individual wallet they interact with.
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Enhance user privacy
The selective disclosure of attributes, and pseudonymous authentication features of the wallet enhance users' privacy. Read our security and privacy page for more details.
Thanks to these features your organisation will benefit from:
Reduced customer authentication costs
Wallets will provide a secure and reliable means of authentication that works across the EU, your organisation can reduce its costs and increase its users.
Easier GDPR compliance
The built-in privacy preserving features of the wallets will simplify GDPR compliance.
Reduced administrative burden
Less time spent on managing and requesting data from users enables more focus on delivering products and services.
Enhanced security
Advanced cryptographic methods and strict certification rules ensures you can always check the authenticity of who you interact with in the ecosystem so your organisation's data is protected.
The types of data a service
provider can request from a wallet
The digital documents displayed above contain fictitious data and are for illustration purposes only.
PID
Person Identification Data
Personal information like a name and date of birth used for identification.
Digital ID
Jane Doe
•
Active
QEAA
Qualified Electronic Attestation of Attributes
A document proving something about the user issued by an organisation that has performed additional steps to ensure its trustworthiness, for example a university diploma.They have the legal validity of a paper document.
Driving License
AM-B
•
Active
Pub-EAA
Public Body Authentic Source Electronic Attestation of Attributes
A document proving something about the user issued by or on behalf of a public sector body, for example a residency permit. They have the legal validity of a paper document.
Professional certification
Organism
•
Active
EAA
Electronic Attestation of Attributes
Less sensitive documents like a gym membership card or train tickets.
Gym Membership
Super Fitness
•
Active
Discover how to request data
from a wallet
- Online identification and authentication
- Presenting a digital document
Online identification and authentication
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1.
A user decides to access an online service or portal.
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2.
They choose to authenticate themselves using their EU Digital Identity Wallet.
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3.
After verifying the authenticity of the service provider, the users' wallet displays the specific data requested for authentication.
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4.
The user confirms by entering their choice of wallet verification e.g. a PIN.
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5.
The user can now access the service provider's services.
Presenting a digital document
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1.
A user decides to present a specific digital document to a service provider.
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2.
The user shares a QR code from their wallet, which is scanned by the service provider.
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3.
The wallet displays the specific data requested from the service provider. The user confirms by entering their PIN.
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4.
The service provider verifies the authenticity of the user’s digital document.
Get ready to build
To be able to request and receive data from EU Digital Identity Wallets you will need to build software that is in line with the wallet's specifications.
You can get ready to do so by already familiarising yourself with the technical specifications.
Explore the technical specifications Discover the Verifier Apps and Services
Your obligations as a service provider
To become a recognised service provider for the EU Digital Identity Wallet ecosystem you must register in the Member State where you are established, in addition to following the other requirements listed here. More details will be provided as soon as they are made available.
Registration Requirements
- Register in the Member State where you are established.
- Provide registration information and contact details.
- Detail how you intend to use EU Digital Identity Wallets, specifying the data to be requested from users.
Operational Requirements
- Not request any extra user data than what was specified during registration.
- Identify yourself to users when intending to rely upon EU Digital Identity Wallets.
- Carry out the authentication and validation procedures for Person Identification Data (PID) and Electronic Attestation of Attributes (EAA) data.
- Accept pseudonyms where the identification of the user is not legally required.
Ongoing Obligations
Inform the Member States of any changes to the information provided during registration without delay.
Certification ensures you know who to trust in the EUDI ecosystem
Here is how certification will ensure service providers always know who can be trusted in the EUDI ecosystem:
Certification and Trust Lists
Trust lists will tell you who is certified in the ecosystem and can be trusted.
Trust lists are maintained for Wallet providers, Person Identification Data (PID) providers, Qualified Electronic Attestatin of Attributes (QEAA) providers, and service providers.
Certification verification includes checking the status of entities within these trust lists and verifying their certification status through the associated trust anchors and certificates.
Certification of Attestations
Every attestation will have its own certification process.
Each type of attestation has a certification process to ensure integrity and trustworthiness.
Wallet Certification
Every wallet will be certified to the same standards by a national body set up in each Member State.
Certification is conducted by Conformity Assessment Bodies (CAVs), which are accredited by national accreditation bodies in each Member State.
The certification process ensures that EU Digital Identity Wallets comply with the requirements of the regulation.
Revocation and Suspension
The certification of Wallets Providers and Attestation Providers can be suspended or revoked.
Supervisory bodies can suspend or withdraw the certification of Wallet Providers or Attestation Providers under specific conditions, affecting their ability to issue or present attestations.
When will you be able to use EU Digital Identity Wallets?
May 2024
Enforcement of the Regulation
The EU Digital Identity Framework Regulation entered into force on 20/05/2024.
May 2025
Enforcement of the Implementing Acts
Implementing Acts will soon enter into force by the end of May 2025.
End of 2026
Launch of the wallets
Member States are required to provide European Digital Identity Wallets within 24 months of the entry into force of the Implementing Acts.
You can tentatively expect to find wallets available by the end of 2026.
Is your organisation EUDI ready?
Get up to speed with the Relying Party Engagement Programme: a recurring series of webinars detailing how your organisation can integrate EUDI Wallets, whether you are preparing to become a service provider, or exploring becoming a digital document issuer.
Need support?
If you have any questions on your role as a service provider, you can reach out to us via our Help Desk. Just fill in the form and we will get back to you as soon as possible.
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