EUDI Wallet Initialisation and Activation SUBJECT TO NATIONAL IMPLEMENTATION
Journey Steps
Discovery Adoption Initialisation & Activation
Which step of the experience
Why do they even start the journey? How would they find the app? How would they set up and activate the app?
are you describing?
Enablers
What do they need For citizen: For citizen: For PID provider: For PID provider:
Mobile device Internet National authentication certified for issuing
means valid PID to citizens
Open app Read documentation
Read article Ask Search for a Attempt log-in Search store Read reviews Download app / FAQ/ T&Cs View PID (optional)
Citizen friends/family differentiation to an online for the app (optional) To increase
point service
Actor
awareness it
shall be
considered to
show the EUDI
The 'discovery' strategy needs to Wallet Trust Mark.
be elaborated at national level by each
Member State and EUDI Wallet
Provider. Set up user
Authenticates to proceed Read Read
The depicted steps are identification/authentication
with PID initilisation error message error message
indicative/optional and subject to towards wallet
national implementation
Touchpoint
What service do they interact National system of authentication
E.g. taxisnet
with?
Online & Offline ads EUDI Wallet (Operational State) EUDI Wallet (Operational/Valid State)
Mobile application store
Social media TV Website Word of mouth Operational state Valid State
Backstage
Relying party
Actor
PID provider
Actor
Identify and Authenticate Verify EUDI Wallet Issue PID
user of EUDI Wallet status
EUDI Wallet
Actor / Touchpoint
Authenticate the
User Store PID
EUDI Wallet Provider
Actor
Captures analytics for EUDI Wallet
EUDI Wallet downloads initial setup